FAQ

How fast is the delivery?

We aim to process and ship all orders within 2-3 business days. Delivery times may vary depending on your location:

• United Kingdom: 3-5 business days

• International: 7-14 business days

Is shipping free?

Yes, we offer free shipping on all orders within the UK.

What is your return policy?

We accept returns within 30 days of purchase for unused items in their original condition and packaging.

Do you provide prepaid return labels?

• UK Customers: Yes, we provide a prepaid return label.

• International Customers: Customers are required to cover the return shipping costs.

Where can I find more details about returns and exchanges?

Please refer to our Warranty section for additional details.

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure payments through Shopify Payments.

Is my payment information secure?

Yes, all transactions are encrypted to protect your data.

What type of leather do you use?

At BritCraft, we use only the finest full-grain cowhide leather for our products.

Why do you use cowhide leather?

Cowhide leather is renowned for its durability, texture, and timeless appeal. It represents the benchmark for premium craftsmanship and ensures our products balance longevity, modern style, and everyday functionality.